FAQ
1. Can anyone use a BioMat?
Yes, the BioMat is safe and effective for people of all ages, including children, the elderly and even your pets. The only precautions involve excess heat. For example, while pregnant, treat the mat as you would a warm bath with shorter sessions at lower temperatures. The same applies to anyone who is sensitive to heat. Please consult your physician before using the mat on infants, if you are pregnant, or if you have heat sensitivity.
2. Can I sleep on the BioMat?
Yes, the mat is safe to sleep on. It is recommended to sleep on the lower settings. Sleeping on the mat can help improve sleep problems and insomnia, especially when related to stress, tension or pain.
3. Can I put it on my bed?
Yes, any of the BioMat model sizes can be used in the bed. The BioMat is safe to use on a memory foam mattress such as a Tempur-Pedic due to the heat reflecting layers on the back, but for an added precaution, it is recommended to put an additional layer of padding, such as a folded quilt, in between the BioMat and the mattress.
4. Can I add extra padding over the BioMat?
Yes. Since far infrared rays penetrate deeply into the body, extra padding will not interfere with the functionality of the mat. You may want to try increasing the temperature setting if you have an inch or more of padding. Natural fibers, such as cotton, are best.
5. Do I need the amethyst pillow?
It depends. It is a good idea to use some type of pillow while using the mat to keep the head cooler than the rest of the body. The benefit of the amethyst pillow is that it is ergonomically designed to provide traction for the neck and increased comfort. Although the pillow is not electronic, it provides the benefits of amethyst and tourmaline crystal therapy. Many people do not find it comfortable for sleeping but do find it comfortable for shorter sessions. If using for professional treatments, your clients may like to have the option.
6. How often should I use the BioMat?
You can use the BioMat as often and as long as you like. It is recommended that you use the BioMat for a minimum of 20 minutes at each session, but you have the option to use it for longer if you wish. Most people use the BioMat daily or for multiple sessions each day and see great benefits, however intermittent use for a specific reason, such as relieving back pain, can also be sufficient. Please refer to the settings guide for more detail.
7. How long before I see results?
Results should be seen very quickly for those using the mat for pain relief, stress level, and mood improvement. However results may vary depending on frequency of use and the nature of the problem that you are treating. Although many people see results in as little as a day, for others it may take several weeks to notice improvement.
8. How should I use the mat for treatment of an injury (or post-surgery)?
For the first day or two, if there is swelling, it is better to use cold to reduce the swelling and prevent further injury. But once the swelling has gone down, heat will speed up the rate of tissue repair and FIR light is the best way to deliver heat straight to the injury site. For this purpose, it is best to use the mat for 20-30 minutes, multiple times a day.
9. Are there any negative side effects associated with infrared rays and negative ions?
Although all effects on the body are positive, some people experience slight fevers, headaches, and nausea when beginning to use the BioMat. This is not a direct reaction to the infrared rays or negative ions, rather it is the effects of detoxification as built up waste and toxins are being removed from your system. These effects are temporary and will vary depending on the level of toxins in the body.
10. The BioMat is an electrical device – is it safe to lie on?
Whenever electricity moves through a wire, an electromagnetic field (EMF) is produced. There is some concern that our frequent exposure to these EMFs may have health effects. In particular, there is concern about alternating current, since it creates a rapidly alternating EMF. The BioMat is designed with these concerns in mind. It converts AC electricity to DC at the control box, and then incorporates further measures to lessen the strength of the EMF around the mat itself. It is possible to test your BioMat with a Tri-Meter, or other EMF measuring device. The fields should be nearly undetectable.
11. What if my mat does not appear to be working?
Try this quick fix first. Make sure the tan plug is pushed all the way into the port on the BioMat. Then reset the control box by toggling the main on/off switch at the top several times, leaving it in the on position. Then as usual, press the power button and temperature buttons to operate. If this doesn’t work, please call us at 866-689-7336 to describe the problem. If we cannot fix over the phone, we will arrange for a replacement under the warranty program (it is more likely that the control box needs replacement than the mat itself).
